Vodafone apologises for Blackberry fault

LONDON Fri Jan 11, 2013 9:18pm IST

A Vodafone logo is seen on a Blackberry phone in London November 9, 2010. REUTERS/Suzanne Plunkett/Files

A Vodafone logo is seen on a Blackberry phone in London November 9, 2010.

Credit: Reuters/Suzanne Plunkett/Files

Related Topics

Stocks

   

LONDON (Reuters) - Mobile operator Vodafone (VOD.L) apologised on Friday after some customers using Research in Motion's RIM.TO Blackberry handset lost emails in Europe, Middle East and Africa.

Vodafone, the world's second-largest mobile operator with 407 million customers globally, said the problem was due to a router error and said services were now being restored.

"We apologise to customers for any inconvenience caused and we will provide updates as necessary," the group said in a statement.

RIM, which has been hit before by high-profile outages in the last two years that affected millions of customers, said it was supporting Vodafone's efforts to resolve the issue.

Users on Twitter also reported problems with accessing emails on Blackberries but it did not appear to be a widespread outage.

"Vodafone can confirm that some BlackBerry customers experienced issues with their data services this morning in Europe, Middle East and Africa," it said.

"Services are in the process of being restored and we continue to monitor the situation closely."

(Reporting by Kate Holton; Editing by Mark Potter and Alison Birrane)

FILED UNDER:
Comments (0)
This discussion is now closed. We welcome comments on our articles for a limited period after their publication.

  • Most Popular
  • Most Shared

Deal Talk

Reuters Showcase

Yahoo Earnings

Yahoo Earnings

Yahoo ekes out Q3 revenue gain despite display ad weakness.  Full Article 

Cyber Attack

Cyber Attack

China-backed hackers may have infiltrated Apple's iCloud - blog.  Full Article 

Shopping Plans

Shopping Plans

Yahoo in talks to buy ad service BrightRoll - TechCrunch.  Full Article 

Data Breach

Data Breach

Staples says investigating possible payment card data breach.  Full Article 

Eavesdropping Agency

Eavesdropping Agency

Outgoing UK spy chief rejects mass surveillance claims.  Full Article 

Tech Deal

Tech Deal

Apple, supplier GT strike deal to unseal info, shutter Arizona plant.  Full Article 

Fat Paycheck

Fat Paycheck

New Microsoft CEO Nadella's pay tops $80 mln with big stock awards.  Full Article 

Reuters India Mobile

Reuters India Mobile

Get the latest news on the go. Visit Reuters India on your mobile device.  Full Coverage