Yahoo blames ongoing email disruption on tricky hardware problem

SAN FRANCISCO Thu Dec 12, 2013 1:27am IST

The Yahoo logo is shown at the company's headquarters in Sunnyvale, California April 16, 2013. REUTERS/Robert Galbraith/Files

The Yahoo logo is shown at the company's headquarters in Sunnyvale, California April 16, 2013.

Credit: Reuters/Robert Galbraith/Files

Related Topics

Stocks

   

SAN FRANCISCO (Reuters) - Yahoo Inc's(YHOO.O) email service has been unavailable to some users since Monday night due to a "hardware problem" that the Internet company said has been harder to fix than it expected.

Yahoo believes the problem will be fixed by 3 p.m. PST Wednesday, according to a post on Yahoo's official Tumblr blog by the company's senior vice president of communications, Jeffrey Bonforte.

Bonforte did not specify how many users were affected by the email outage, which he said began at 10:27 p.m. PST on Monday. He said the company has "dozens of people working around the clock" to resolve the problem.

"The issue has been harder to fix than we originally expected," Bonforte said.

Yahoo Mail is the most popular Web-based email product among desktop computer users in the United States, according to analytics firm comScore. Yahoo Mail ranks second worldwide, behind Google Inc's Gmail and ahead of Microsoft Corp's Outlook.com.

A redesigned version of Yahoo Mail, which the company introduced in October, has met with a mixed reaction by users. Many users have griped that the new version eliminated popular features such as "tabs."

(Reporting by Alexei Oreskovic; Editing by Leslie Adler)

FILED UNDER:
Comments (0)
This discussion is now closed. We welcome comments on our articles for a limited period after their publication.

  • Most Popular
  • Most Shared

HEARTBLEED BUG

REUTERS SHOWCASE

No-hire Trial

No-hire Trial

Tech workers seek to use Steve Jobs evidence in upcoming trial on no-hire accords  Full Article 

Apartheid-era Case

Apartheid-era Case

Ford, IBM to face renewed U.S. lawsuit over apartheid-era abuses  Full Article 

Online Banking

Online Banking

China issues banking rules to strengthen online payment security  Full Article 

Web Control

Web Control

China calls on Russia, central Asia allies to tighten Internet controls.  Full Article 

In Demand

In Demand

Microsoft's Xbox One sales cross 5 million.  Full Article 

Digital Currency

Digital Currency

Mt. Gox suitors seek support to save bitcoin exchange.  Full Article 

Reuters India Mobile

Reuters India Mobile

Get the latest news on the go. Visit Reuters India on your mobile device.  Full Coverage