Network router caused WhatsApp's 'biggest' outage

Mon Feb 24, 2014 8:30am IST

An illustration photo shows a WhatsApp messenger logo on a screen behind a Facebook logo in Zenica February 20, 2014. REUTERS/Dado Ruvic

An illustration photo shows a WhatsApp messenger logo on a screen behind a Facebook logo in Zenica February 20, 2014.

Credit: Reuters/Dado Ruvic

Related Topics

Stocks

   

REUTERS - WhatsApp founder Jan Koum on Sunday issued an apology and blamed a network router for Saturday's outage of the mobile messaging app.

"We are sorry about the downtime," wrote Koum. "It has been our longest and biggest outage in years. It was caused by a network router fault which cascaded into our servers."

"We worked with our service provider on resolving the issue and making sure it will not happen again."

WhatsApp was down for more than three hours on Saturday just days after Facebook (FB.O) bought it for $19 billion.

The five-year old company currently has about 450 million users worldwide and is the leading smartphone-based messaging app.

(Reporting by Jennifer Saba in New York; Editing by Marguerita Choy)

FILED UNDER:
Comments (0)
This discussion is now closed. We welcome comments on our articles for a limited period after their publication.

  • Most Popular
  • Most Shared

Record Sales

Reuters Showcase

Big IPO

Big IPO

Alibaba IPO ranks as world's biggest after additional shares sold.  Full Article | Video 

Underwriting Commissions

Underwriting Commissions

Alibaba IPO underwriters earn $300 million in fees, 1.2 pct of deal.  Full Article 

Israel Investment

Israel Investment

Israel approves Intel's $6 billion investment in chip plant.  Full Article 

Social Media

Social Media

Iran prosecutor gives government 30 days to block social media .  Full Article 

Reuters India Mobile

Reuters India Mobile

Get the latest news on the go. Visit Reuters India on your mobile device.  Full Coverage