Network router caused WhatsApp's 'biggest' outage

Mon Feb 24, 2014 8:30am IST

An illustration photo shows a WhatsApp messenger logo on a screen behind a Facebook logo in Zenica February 20, 2014. REUTERS/Dado Ruvic

An illustration photo shows a WhatsApp messenger logo on a screen behind a Facebook logo in Zenica February 20, 2014.

Credit: Reuters/Dado Ruvic

Related Topics

Stocks

   

REUTERS - WhatsApp founder Jan Koum on Sunday issued an apology and blamed a network router for Saturday's outage of the mobile messaging app.

"We are sorry about the downtime," wrote Koum. "It has been our longest and biggest outage in years. It was caused by a network router fault which cascaded into our servers."

"We worked with our service provider on resolving the issue and making sure it will not happen again."

WhatsApp was down for more than three hours on Saturday just days after Facebook (FB.O) bought it for $19 billion.

The five-year old company currently has about 450 million users worldwide and is the leading smartphone-based messaging app.

(Reporting by Jennifer Saba in New York; Editing by Marguerita Choy)

FILED UNDER:
Comments (0)
This discussion is now closed. We welcome comments on our articles for a limited period after their publication.

  • Most Popular
  • Most Shared

APPLE

A shattered large glass panel, part of Apple's cube store on Fifth Avenue, damaged from the results of the snowstorm on Tuesday is seen in New York, January 22, 2014. REUTERS/Shannon Stapleton/Files

Apple e-book settlement gets court nod

Apple Inc won preliminary court approval for its $450 million settlement of claims it harmed consumers by conspiring with publishers to raise e-book prices. In approving the accord, U.S. District Judge overcame concerns she had expressed over a settlement provision allowing Apple to pay just $70 million if related litigation were to drag out.  Full Article 

Reuters Showcase

Patent Battles

Patent Battles

Microsoft sues Samsung in U.S. over patent royalties.  Full Article 

Facebook Back Up

Facebook Back Up

Facebook restores service after outage in many countries.  Full Article 

LinkdIn Growth

LinkdIn Growth

LinkedIn's hiring business seen key to growth  Full Article 

HP Settlement

HP Settlement

Hewlett-Packard to pay $32.5 million to settle USPS pricing case  Full Article 

Digital Teleporting

Digital Teleporting

Film world's cast of toys teleport into digital playground   Full Article 

China Hacking?

China Hacking?

Hacking attack in Canada bears signs of Chinese army unit - expert  Full Article 

P2i IPO

P2i IPO

Start-up behind 'dunkable' phone technology explores Asian IPO  Full Article 

BBM for Windows

BBM for Windows

BlackBerry opens up BBM to Windows phone users  Full Article 

Reuters India Mobile

Reuters India Mobile

Get the latest news on the go. Visit Reuters India on your mobile device.  Full Coverage