Adobe's Creative Cloud down; says working to restore suite

Fri May 16, 2014 8:44am IST

Adobe company logos are seen in this picture illustration taken in Vienna July 9, 2013. REUTERS/Leonhard Foeger/Files

Adobe company logos are seen in this picture illustration taken in Vienna July 9, 2013.

Credit: Reuters/Leonhard Foeger/Files

Related Topics

Stocks

   
Polluted waters of China

Polluted waters of China

Growing cities, overuse of fertilizers, and factory wastewater have degraded China's water supplies to the extent that half the nation's rivers and lakes are severely polluted.  Slideshow 

(Reuters) - Adobe Systems Inc said late on Thursday it was working to fix login issues for its Creative Cloud suite, more than 24 hours after users said they were unable to access some of its products.

The maker of Photoshop and Acrobat software said in a blog post that it had identified the cause of the disruption, but did not specify what caused the outage, or how soon it expects its services to be back to normal. (r.reuters.com/qed49v)

Adobe spokeswoman Vanessa Rios declined to elaborate about the outage.

Last year, hackers caused a data breach that resulted in the theft of millions of customer email addresses and passwords as well as the source code to some of Adobe's top-selling products. But Rios declined to comment when asked if the service disruption might be connected.

As of Thursday, users around the world were not able to access the Creative Cloud website, the desktop app or make purchases or upgrades.

Adobe had 1.84 million paid Creative Cloud subscriptions as of February. Adobe has been shifting to web-based subscription service Creative Cloud from a licensing model since 2012.

Adobe offers membership plans for the Creative Cloud suite, which includes Photoshop, Illustrator and Flash software, ranging from $30 to $75 per month.

(Reporting by Mridhula Raghavan in Bangalore and Jim Finkle in Boston; Editing by Ken Wills)

FILED UNDER:
Comments (0)
This discussion is now closed. We welcome comments on our articles for a limited period after their publication.

  • Most Popular
  • Most Shared

Tech Buzz

TECH SHOWCASE

E-Commerce in India

E-Commerce in India

Amazon says to invest $2 billion more in India.  Full Article 

'Gifts' Junked

'Gifts' Junked

Facebook to shut down Gifts service in latest e-commerce shift.  Full Article 

'Selfie' Phone

'Selfie' Phone

Microsoft gives employees sneak peek at new 'selfie' phone.  Full Article 

E-book Pricing

E-book Pricing

Amazon says lower ebook prices benefit authors, publishers.  Full Article 

MacBook Prices

MacBook Prices

Apple updates MacBook Pro laptops, cuts price of older model.  Full Article 

Spring Shoes

Spring Shoes

A new boot design to put a spring in your step.  Video 

BlackBerry Deal

BlackBerry Deal

BlackBerry buffs up security credentials with Secusmart deal.  Full Article 

Useful App

Useful App

Always misplacing keys, wallet? Lost and found apps may help.  Full Article 

Reuters India Mobile

Reuters India Mobile

Get the latest news on the go. Visit Reuters India on your mobile device.  Full Coverage