Israel's Scailex reports problems with Samsung Galaxy S4 batteries

JERUSALEM Mon Jun 23, 2014 10:28pm IST

A Samsung Electronics' Galaxy S4 (front) and Apple's iPhone 5 smartphones are seen in this picture illustration taken in Seoul May 13, 2013. REUTERS/Kim Hong-Ji/Files

A Samsung Electronics' Galaxy S4 (front) and Apple's iPhone 5 smartphones are seen in this picture illustration taken in Seoul May 13, 2013.

Credit: Reuters/Kim Hong-Ji/Files

Related Topics

Stocks

   

JERUSALEM (Reuters) - Scailex Corp, which imports Samsung products in Israel, said on Monday it had been experiencing problems with batteries of the popular Galaxy S4 cellular phone.

Scailex said it was making the announcement after local media reported about malfunctioning batteries, and upon request of the Israel Securities Authority.

Israel's top-selling Yedioth Ahronoth newspaper reported that thousands of the batteries in Israel had a problem with swelling, and that at least 20 batteries had burst into flames.

"Starting in the third quarter of 2013, we began to receive indications of problems," Scailex said in a statement to the Tel Aviv Stock Exchange. "The company was in constant and intensive contact with Samsung on the issue of these problems, and in February 2014 started an independent examination."

The examination, it said, was ongoing. Samsung said in response that it maintained strict quality controls.

"The swollen batteries have never been determined as the cause of burning cases," the company said in a statement to Reuters.

"However, to ensure a seamless experience for our customers, Samsung has been providing replacements for the swollen batteries free of charge, regardless of the warranty period since October 2013." 

Scailex did not list specific problems it had encountered, but said it passed on to Samsung the details it had collected and in return requested clarifications.

Scailex said it was not aware of similar problems in Galaxy S4 devices produced after January 2014.

(Reporting by Ari Rabinovitch; Editing by Mark Potter and David Evans)

FILED UNDER:
Comments (0)
This discussion is now closed. We welcome comments on our articles for a limited period after their publication.

  • Most Popular
  • Most Shared

TECH SHOWCASE

Apple Results

Apple Results

Apple margin concerns fade, focus shifts to iPhone launch  Full Article 

Expansion Plans

Expansion Plans

EBay plans to expand in Russia despite sanctions.  Full Article 

Outlook Weighs

Outlook Weighs

Qualcomm posts higher quarterly results  Full Article 

'Selfie' Boom

'Selfie' Boom

Sony invests in image sensor production amid 'selfie' boom.  Full Article 

Cyberfraud Case

Cyberfraud Case

Seven arrests made in $1.6 million StubHub cyberfraud case  Full Article 

Q2 Below Forecast

Q2 Below Forecast

AT&T revenue misses estimates as promotion weighs on revenue  Full Article 

WhatApp Leak

WhatApp Leak

Israel detains soldiers after WhatsApp leaks about Gaza casualties   Full Article 

Reuters India Mobile

Reuters India Mobile

Get the latest news on the go. Visit Reuters India on your mobile device.  Full Coverage