Singapore Airlines says sorry for social media posts after MH17

SINGAPORE Sat Jul 19, 2014 11:33pm IST

People walk past a Singapore Airlines ticketing counter at Changi Airport in Singapore May 7, 2014. REUTERS/Edgar Su/Files

People walk past a Singapore Airlines ticketing counter at Changi Airport in Singapore May 7, 2014.

Credit: Reuters/Edgar Su/Files

Stocks

   

SINGAPORE (Reuters) - After getting a drubbing on social media for making statements deemed "insensitive" after the downing of flight MH17, Singapore Airlines Ltd (SIA) issued a public apology on Saturday and expressed solidarity with families affected by the air tragedy.

Hours after the Malaysia Airlines jetliner was shot down in eastern Ukraine on Thursday, killing 298 people, SIA's Facebook and Twitter updates said its own flights were not using Ukraine airspace.

That triggered a flood of angry responses, with many lambasting SIA for not offering condolences to the victims' families and for mounting what some perceived as a publicity stunt during a crisis involving its neighbouring country's flagship airline.

"You better come up with a more considerate, diplomatic and a more sensitive status before you lose customers," said a post by Edwin Lim on SIA's Facebook page. "Very, very inappropriate and disappointing status."

SIA, Singapore's best known brand, later also clarified that its flights had been re-routed to alternative paths that were away from Ukrainian airspace after the shooting of MH17.

In a statement on Saturday, a spokesman from SIA said, "We are aware of that our Facebook and Twitter update on Friday morning may have come across as insensitive to some." The statement added that SIA had received many requests from customers seeking information about routes for their upcoming flights, however.

"We recognise that the information could have been better communicated and we sincerely apologise if it had offended our customers and anyone else in the online community."

According to Flightradar24, an online flight-tracking service, 66 other carriers flew hundreds of times in the area where MH17 was shot down in the last week.

Malaysia flew there 48 times and SIA 75 times. The flight-tracking service also published an image showing an SIA flight from Copenhagen to Singapore was about 25 kilometres (15 miles) from MH17 when the Malaysian jet was brought down.

(Reporting by Anshuman Daga; Editing by Tom Brown)

REUTERS SHOWCASE

26/11 Accused

26/11 Accused

Pakistan to appeal bail for Mumbai attack "mastermind".  Full Article 

Android For cars

Android For cars

Exclusive: Google aiming to go straight into car with next Android – sources.  Full Article 

Mass Stabbing

Mass Stabbing

Eight children killed in Australia in reported mass stabbing.  Full Article 

In Distress

In Distress

Former SpiceJet owner leading rescue plan: reports.  Full Article 

PM's Moves

PM's Moves

Modi moves in to speed up $300 billion stuck projects.  Full Article 

Losing Popularity

Losing Popularity

Dalai Lama's star waning in the West, China official says.  Full Article 

Tis' The Season

Tis' The Season

Stars around the world wish you Happy Holidays.  Video 

Cyber Warfare

Cyber Warfare

For N.Korea's cyber army, long-term target may be telecoms, utility grids.  Full Article 

Reuters India Mobile

Reuters India Mobile

Get the latest news on the go. Visit Reuters India on your mobile device   Full Coverage