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Australia's Telstra says to cut 422 jobs, close 2 call centres
August 21, 2012 / 5:37 AM / 5 years ago

Australia's Telstra says to cut 422 jobs, close 2 call centres

MELBOURNE, Aug 21 (Reuters) - Telstra Corp Ltd, Australia’s largest phone company, said it plans to cut about 422 jobs at customer service and call centre operations, saying the cuts were forced by a 20 percent fall in call centre volumes.

Telstra said it would close two call centres and consolidate some testing functions, as more customers were using online transactions.

“As a result, we believe we need fewer contact centres in the future,” the company said in an emailed statement. (Reporting by Victoria Thieberger; Editing by Chris Gallagher)

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