Reuters logo
UPDATE 1-Sephora discriminated against Asian customers, lawsuit claims
November 20, 2014 / 11:25 PM / 3 years ago

UPDATE 1-Sephora discriminated against Asian customers, lawsuit claims

(Adds Sephora statement, Wigdor response, paragraphs 5-7)

By Daniel Wiessner

Nov 20 (Reuters) - Cosmetics retailer Sephora USA Inc has blocked the online accounts of scores of customers with Asian names because it suspected them of buying discount items in bulk to resell them, a new lawsuit claims.

The proposed class action was filed on Tuesday in federal court in Manhattan by four U.S. women of Chinese descent who say their accounts were deactivated earlier this month because they have Asian surnames.

The suit stems from a Nov. 6 promotional sale that caused Sephora’s website to crash. The company said at the time it resulted from large numbers of bulk shoppers looking to take advantage of the low prices so they could resell the items for a profit.

According to the lawsuit, only customers with Asian names or email addresses from Chinese domains were blocked from the site in the hours after it crashed. Thousands of shoppers may have been affected, the suit says.

Sephora said in a statement that the lawsuit “significantly distorts the facts” and that customers from a number of countries had their accounts temporarily blocked after the website crashed. A spokeswoman declined to provide more information.

Sephora’s parent company, LVMH Moet Hennessy Louis Vuitton Inc, declined to comment.

Douglas Wigdor, who represents the plaintiffs, said “even if people from other countries were blocked they could have been Asian or perceived as such.”

Sephora, which was founded in Paris in 1970, has 1,900 stores in 29 countries.

Macy’s and Barneys this year settled suits accusing them of routinely suspecting minority customers of shoplifting, but Sephora may be the first to face claims of discriminatory Internet security measures by a retailer.

The four plaintiffs say they lost all of the reward points they accumulated buying hundreds of dollars of merchandise from Sephora. Two of them, Xiao Xiao and Tiantian Zou, live in New York City. The other two, Jiali Chen and Man Xu, are from Ohio and Philadelphia.

They are seeking unspecified damages and a court order barring the company from engaging in the alleged practice.

The case is Xiao Xiao v. Sephora USA Inc, U.S. District Court for the Southern District of New York, No. 14-cv-9181. (Reporting by Daniel Wiessner; Editing by Ted Botha, Steve Orlofsky and Tom Brown)

Our Standards:The Thomson Reuters Trust Principles.
0 : 0
  • narrow-browser-and-phone
  • medium-browser-and-portrait-tablet
  • landscape-tablet
  • medium-wide-browser
  • wide-browser-and-larger
  • medium-browser-and-landscape-tablet
  • medium-wide-browser-and-larger
  • above-phone
  • portrait-tablet-and-above
  • above-portrait-tablet
  • landscape-tablet-and-above
  • landscape-tablet-and-medium-wide-browser
  • portrait-tablet-and-below
  • landscape-tablet-and-below