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10 months ago
Samsung investigates reports of heat problems with replacement Note 7 phones
October 10, 2016 / 3:02 AM / 10 months ago

Samsung investigates reports of heat problems with replacement Note 7 phones

A model poses for photographs with a Galaxy Note 7 new smartphone during its launching ceremony in Seoul, South Korea, August 11, 2016.Kim Hong-Ji/File Photo

SEOUL (Reuters) - Samsung Electronics Co Ltd said on Monday it is investigating reports of heat damage issues on new Galaxy Note 7 devices after U.S. carrier AT&T Inc said it would stop exchanging the device to customers.

"If we determine a product safety issue exists, Samsung will take immediate steps approved by the CPSC to resolve the situation," Samsung told Reuters in a statement.

A Southwest Airline plane was evacuated last week after a Note 7 phone began smoking inside the plane. The family that owned the device said the phone was a replacement device that Samsung has said uses safe batteries.

Reporting by Se Young Lee; Editing by Stephen Coates

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