March 26, 2018 / 1:44 AM / 4 months ago

BRIEF-ACCC Commences Proceedings Against Telstra

March 26 (Reuters) - ACCC:

* COMMENCED PROCEEDINGS AGAINST TELSTRA, UNDER A DELEGATION OF POWER FROM ASIC, ALLEGING THAT IT MADE FALSE OR MISLEADING REPRESENTATIONS

* FALSE OR MISLEADING REPRESENTATIONS TO CONSUMERS IN RELATION TO ITS THIRD-PARTY BILLING SERVICE KNOWN AS “PREMIUM DIRECT BILLING

* TELSTRA HAS ADMITTED THAT MORE THAN 100,000 CUSTOMERS MAY HAVE BEEN AFFECTED AND CHARGED

* TELSTRA ACKNOWLEDGED ITS INTERNAL PROCESSES FOR DEALING WITH THESE ISSUES WERE INADEQUATE AND WILL REFUND CUSTOMERS AFFECTED BY THIS CONDUCT‍​

* AS PART OF THE RESOLUTION, TELSTRA HAS CEASED OPERATING THE PDB SERVICE ENTIRELY. Source (bit.ly/2G5X7M6) Further company coverage:

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