January 7, 2019 / 8:49 AM / 6 months ago

UAE's largest bank to repay customers for fee charged in error

DUBAI (Reuters) - First Abu Dhabi Bank, the largest bank in the United Arab Emirates, said on Facebook it is working to repay customers wrongly charged 175 dirhams ($47.7) on their accounts.

The bank’s customers had complained on social media in the past few days after they were charged the fee but given little explanation.

“We are currently experiencing a system issue where a debit interest amount of 175 [dirhams] has been deducted from your account. The concerned team is currently working on the matter to resolve as soon as possible and reverse the charge,” the bank said in a response to one customer complaint on Facebook.

The bank did not immediately respond to a request to comment.

FAB was created in 2017 from the merger of Abu Dhabi’s top banks.

($1 = 3.6728 UAE dirham)

Reporting By Tom Arnold. Editing by Jane Merriman

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