August 8, 2012 / 8:42 PM / 5 years ago

UPDATE 1-Starbucks to use Square for payments, to invest $25 mln

* Starbucks to use Square for debit/credit card payments

* Starbucks to invest $25 million in Square

* Schultz joins Square’s board

By Gerry Shih and Sarah McBride

SAN FRANCISCO, Aug 8 (Reuters) - Starbucks Corp’s deal to use Square Inc to process payments at its U.S. coffee shops is a big win for a 2-year-old startup that is beginning to threaten established payment processors and shake up retailing.

As part of the deal announced on Wednesday, the world’s biggest coffee chain will also invest $25 million in Square, the San Francisco-based company led by Jack Dorsey, co-founder of social media company Twitter Inc.

Starbucks acquired its stake as a participant in Square’s recent $200 million funding round that valued the company at $3.25 billion - sharply up from its $1.6 billion valuation just a year ago - a person familiar with the matter said.

“Hopefully the Starbucks partnership with Square is a catalyst for new businesses signing up with Square because, in a sense, we will validate with great confidence Square’s position in the marketplace versus others,” Starbucks CEO Howard Schultz, who will also join Square’s board, said in an interview on Tuesday.

The alliance comes as Square faces increasingly stiff competition from rivals such as eBay Inc and Intuit Inc , all of whom are rushing to offer mobile payment processing tools.

The swift rise of these tools in recent years has led some observers to predict a future in which consumers leave wallets at home. That could transform retailing, but also create security headaches for existing payment processing businesses.

News of the deal sent the shares of VeriFone Systems Inc - a company that produces a widely used credit card processing machine - tumbling about 12 percent to $34.18 by the close of trading on Wednesday. Earlier this year, Verifone launched a product called Sail that competes with Square.


At least initially, though, the Starbucks partnership will only rewire the way lattes and frappucinos are charged. Square technology will be integrated into Starbucks’ existing point-of-sale hardware and consumers will not notice anything different as a barista swipes their credit cards.

But in the future, Starbucks said it plans to roll out certain cutting-edge Square products, including one that allows stores to use proximity sensors to pick up when a user carrying a smartphone loaded with Square’s app has walked in the door. Clerks could accept payments simply by taking that user’s name and charging their account.

“The level of innovation was so compelling,” Schultz said.

But the proliferation of such technology has also raised concerns.

“There are a number of problems there - from somebody stealing your device to the problem of the drive-by download,” said Chris Hoofnagle, a lecturer at the University of California, Berkeley Law School. “On the other hand, maybe presenting your name and face could reduce skimming risk - of somebody taking your card and copying the information.”

Credit card issuers, meanwhile, welcomed the deal, saying it helped spread the use of their consumer credit offerings.

“Square is enabling transactions to flow electronically. That’s always good,” Visa CEO Joe Saunders said in an interview on Wednesday on CNBC.

But in the long run, getting consumers to download the app, rather than simply handing over their credit cards, is important for building up the more profitable aspects of Square’s business, such as potentially getting consumers to link bank accounts to the service, analysts said.

“Square has done an incredible job on the merchant side of its business,” said Dana Stalder, a partner at venture-capital firm Matrix Partners and the former chief operating officer of PayPal. “The piece of the equation they’ve had less success with is the consumer side. The Starbucks deal will bring millions and millions of consumers to their application.”

Stalder said that, to further cement consumer loyalty, Square should target other types of stores that attract frequent repeat business, such as quick-serve restaurants.

If Square catches on broadly, it will also likely impact providers of back-end services known as merchant acquisition - basically, providing the bridge between the merchant and the big payment networks such as MasterCard and Visa. Competitors in this area include Intuit Inc, trading down 0.5 percent in the early afternoon, First Data Corp and Total Merchant Services.


Starbucks has been a successful early adopter of technology ranging from mobile payment options to social media marketing tools such as Facebook Inc and Twitter.

In early 2011, it released a mobile phone app that lets users load money onto smartphones, which are then scanned at the cash register to pay for drinks. It now boasts more than 1 million mobile transactions a week in the United States.

Schultz said the tie-up would lower payment processing fees at the coffee chain’s almost 7,000 company-owned shops in the United States.

Schultz declined to say which payment processor Square was displacing or how much his company would save.

In its quest for small business clients who do not currently accept credit cards, Square typically touts its flat, 2.75 percent per transaction fee as a simple alternative to the various fees some payment processors charge.

The company has grown swiftly, saying in June that it was processing more than $6 billion a year in payments.

Dorsey declined to disclose the rate that Square extended to Starbucks, which rang up more than $8 billion in U.S. sales through its 6,705 company-operated and 4,082 licensed shops in fiscal 2011.

“Obviously as you scale up, you do see reductions in cost and Starbucks is a very significant scale compared to a lot of other merchants in the world,” Dorsey said.

It is likely Square cut the rate they typically charge merchants to match the one Starbucks was paying its processor, perhaps in the low 2 percent range, Stalder said.

“I suspect this is not about making money,” he said. “This is about consumer adoption of their platform.”

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